Refund Policy

To fully protect your rights and enjoy a satisfactory shopping experience, please read the following details regarding our conditional return and refund service.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You will also need the receipt sent by email or proof of purchase.

All returns are subject to validation and approval at the discretion of NitroAromas.

We cannot accept returns of sale items or gift cards.

To initiate a return, you can contact us at turboaromas@gmail.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Non-defective products may be returned subject to a return fee of 20% of the product price. Additionally, the cost of the return shipping label will be deducted from your refund.

You can always contact us with any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, unopened and in its original packaging. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method. Please remember that your bank or credit card company may also take some time to process and post the refund. Refunds may take up to 14 days.